Refund Policy
At BLOXAH, we are committed to providing a smooth, reliable, and customer-friendly shopping experience. Our refund policy is designed to keep the process fair, transparent, and easy to understand for all customers. Please read the following terms carefully before making a purchase.
1. Refund Request Period
You may request a refund within 24 hours from the time of your purchase. Refund requests submitted after this period may not be eligible for approval.
2. Product Claim Status
Refunds are only available for orders where the product has not been claimed through our automated delivery system. Once a product has been successfully claimed, it is considered delivered and is no longer eligible for a refund.
3. Processing Timeframe
Approved refund requests are usually processed within 3–7 business days. Please note that it may take additional time for the refunded amount to appear on your bank or credit card statement, depending on your payment provider.
4. Initial Purchase Only
Our refund policy applies only to your initial purchase. Repeat or subsequent purchases may not be eligible for refunds unless there is a verified delivery issue.
5. Abuse of Policy
We reserve the right to decline a refund request if we believe the policy is being misused, abused, or exploited in a way that is unfair to BLOXAH or other customers.
6. Payment Authorization
By completing a purchase on BLOXAH, you confirm that you are the cardholder or have permission from the cardholder to make the transaction. If you experience any issue with your order, please contact our support team first so we can help resolve it properly.
7. 24-Hour Delivery Guarantee
If you do not receive your items within 24 hours after purchase, you may request a refund within the next 3 days. Our support team will review the order status and delivery records before approving the refund.
8. Return Eligibility
To be eligible for a refund, you must have attempted to use our automated delivery system at least twice. The access link to the delivery system is provided by email after your purchase.
9. How to Request a Refund
To start a refund request, please contact us at [email protected] , or reach out to our 24/7 online customer support team for assistance. Please include your order number, purchase email, and a clear explanation of the issue so our team can review your request quickly.
10. Non-Returnable Items
Items that have already been claimed, delivered, or used through our automated delivery system are not eligible for refund or exchange. This is due to the digital and automated nature of our products and delivery process.
For any questions or concerns about this Refund Policy, please contact our customer service team at [email protected] . We appreciate your understanding and will do our best to assist you.